Shipping policy

Processing Time:

• Pre-Launch orders are processed within 5-7  business days from the time of purchase. Please note that orders are not processed on weekends or public holidays.
• Orders are processed within 1-3 business days from the time of purchase. Please note that orders are not processed on weekends or public holidays.

Shipping Methods and Rates:

• Shipping rates are calculated based on the delivery method and your location and will be displayed at checkout.

Shipping Destinations:

• We currently ship to United Arab Emirates.
• For international orders, additional shipping charges and customs fees may apply.

Estimated Delivery Time:

• Delivery times vary depending on the shipping method chosen and your location. Estimated delivery times are as follows:
  • Standard Shipping: 5-7 business days.

Order Tracking:

• Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can use this tracking number to monitor your order’s status.

Shipping Issues:

• If you experience any issues with your shipment, such as delays or missing packages, please contact our customer service team at Info@DotshyOfficial.com We will assist you in resolving the issue as quickly as possible.

Address Accuracy:

• Please ensure that your shipping address is correct and complete at the time of purchase. We are not responsible for any delays or non-delivery caused by incorrect or incomplete addresses.

Order Modifications:

• Once an order is placed, it cannot be modified or canceled. Please review your order carefully before completing the purchase.

Customer Service:

• For any questions or concerns regarding shipping, please contact us at Info@DotshyOfficial.com. Our customer service team is available, Monday through Friday, 9 AM to 5 PM GST to assist you.

Thank you for shopping with Dotshy Official We appreciate your business!